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Text File  |  1986-10-31  |  9KB  |  151 lines
  1.                         The Public (Software) Library
  2.                                 P.O.Box 35705
  3.                            Houston, TX 77235-5705
  4.                                (713) 721-6104
  5.  
  6.                              Program Report Form
  7.  
  8.  
  9.          Your Name: ________________________    Date: ______________
  10.  
  11.          Address: __________________________________________________
  12.                   __________________________________________________
  13.                   __________________________________________________
  14.  
  15.          Program Name: _____________________  Disk ID: _____________
  16.  
  17.  
  18.          Bugs, Suggestions & Comments:
  19.  
  20.          (Please be as specific as possible about bugs. If we cannot
  21.              duplicate your problem, we cannot help get it fixed.
  22.            Please read the program's documentation carefully first.)
  23.          ____________________________________________________________
  24.          ____________________________________________________________
  25.          ____________________________________________________________
  26.          ____________________________________________________________
  27.          ____________________________________________________________
  28.          ____________________________________________________________
  29.          ____________________________________________________________
  30.          ____________________________________________________________
  31.          ____________________________________________________________
  32.          ____________________________________________________________
  33.          ____________________________________________________________
  34.          ____________________________________________________________
  35.          ____________________________________________________________
  36.          ____________________________________________________________
  37.  
  38.          System Configuration:
  39.          Computer: ____________________  Amount of memory: __________
  40.          Video Card: IBM-Mono/CGA/EGA/Herc/Other: ___________________
  41.          Type of Monitor: IBM-Mono/Color/Composite/Other: ___________
  42.          Printer: _____________________  Hard disk? Y/N__  DOS: _____
  43.          Number of floppies: __________  Other: _____________________
  44.  
  45.          Resident Utilities Used: ___________________________________
  46.          ____________________________________________________________
  47.          ____________________________________________________________
  48.  
  49.          By reporting any bugs, you can help us prevent the spread of
  50.          non-working software. While we try to test every program, it
  51.          is not possible to give each program the in-depth usage that
  52.          reveals the most bugs. Although we will do everything in our
  53.          power to see that all bugs are fixed,  we do not warrant any
  54.          of these programs to be bug-free.
  55.  
  56.                                         - The Public Software Library
  57.                                           P.O.Box 35705
  58.                                           Houston, TX 77235-5705    
  59.  
  60.                          The Public (Software) Library
  61.                            Common Problems/Solutions
  62.  
  63.       If this:                       Try this:
  64.       -------------------------      ------------------------------------
  65.       Error msg.:  "Bad command      This is not a program error or disk
  66.         or file name".               error. Check to make sure what you
  67.                                      typed at the DOS prompt is an actual
  68.                                      file name with a COM, EXE or BAT
  69.                                      extension. Nothing else will run.
  70.  
  71.       Get error during DISKCOPY      If you were copying A: to B:, try it
  72.                                      B: to A:.  If you still get an error
  73.                                      the bad sector may not have any data
  74.                                      on it. Try copying the files onto
  75.                                      another formatted disk using:
  76.                                      COPY *.*  (See COPY in DOS manual)
  77.                                      and then reformat the original disk.
  78.                                      If that doesn't work, try turning the
  79.                                      disk media to see if the jacket has
  80.                                      been crushed. If the media does not
  81.                                      turn freely, draw the edges of the
  82.                                      disk across a sharp edge, such as the
  83.                                      edge of a desk:
  84.                                                        /\
  85.                                                 /    /    \         /
  86.                                               /     <   O  >      /
  87.                                             /        \    /     /
  88.                                           /------------\/-----/
  89.                                           |                   |
  90.                                           |                   |
  91.  
  92.       Program locks up machine       (1) If you have an IBM monochrome
  93.       as soon as run.                (or Hercules monochrome) card and
  94.                                      monitor, you cannot run programs
  95.                                      that use graphics. (2) If you have
  96.                                      other utilities resident in memory,
  97.                                      try booting up a plain DOS disk
  98.                                      without them. (3) If you have a one-
  99.                                      color monitor (eg: amber or green)
  100.                                      you may not be seeing instructions
  101.                                      on the screen that are written in
  102.                                      color. Get BWVID on disk 1-UT-280.
  103.                                      (4) If at all possible, try it on
  104.                                      another machine, preferably with a
  105.                                      different version of DOS. (5) Try
  106.                                      turning on your printer. (6) Read
  107.                                      the documentation.
  108.  
  109.       Program locks up after it      May be an undiscovered program bug.
  110.       has been running ok for a      If you can start over from the original
  111.       while.                         disk and duplicate the problem, please
  112.                                      report the steps to us and/or to the
  113.                                      author using the form above. Also see
  114.                                      the previous suggestions above.
  115.                                      Try recopying the files from the disk
  116.                                      that we sent you. (Always work from a
  117.                                      copy and not the original disk.)
  118.  
  119.       Program asks for a file        99% of the time, this problem occurs
  120.       that is not on the disk.       because the user has not read in the
  121.                                      documentation about how to start up the
  122.                                      program or about extra files only sent
  123.                                      to people who register with the author.
  124.  
  125.       Program or file names shown    The actual file name may be a little
  126.       in the documentation are       different, such as the practice of
  127.       not on the disk.               putting the version number in the file
  128.                                      name (eg: SDIR26.COM is SDIR ver. 2.6).
  129.                                      Files may be combined into an ARC file.
  130.                                      Use ARC or ARCE (from the "BBS/Library
  131.                                      Tools Disk #1") to extract the files.
  132.                                      Directions for this are usually in a
  133.                                      text file on the disk.
  134.  
  135.       Program has a bug in it or     Report the bug using this form to the
  136.       does not work the way the      author and/or to us. The author is best
  137.       documentation says it should.  able to help you, but we would like to
  138.                                      know about any bugs too and we may be
  139.                                      able to help you if the author does not
  140.                                      respond. We are particularly interested
  141.                                      in any incompatibilities you may find
  142.                                      between this software and other software
  143.                                      or hardware. We will record these in the
  144.                                      OVERVIEW.DOC file.
  145.  
  146.       Can't get the program to run.  Read the documentation.
  147.  
  148.  
  149.  
  150.                          Copyr. 1986 Nelson Ford
  151.